Stand Out from Other Field Service Companies

Improve customer satisfaction and reduce churn. Your field engineers can arrive on time with job history and asset information in hand

Customer Satisfaction

How happy would your customers be if your field engineers were on time and repairs were completed in just one call?

FieldAware’s field service management solution enables businesses to know the status of every job, the location of each field engineer and track parts usage – in real time. They’re able to schedule the right personnel for each job and verify that the parts required for the work are available. FieldAware comes with a built-in dashboard and reports that provide management with the information to allow them to discover ways to improve their operations and service delivery times.

As a result of these abilities, our customers realise an average 22% increase in customer satisfaction.

With FieldAware field service organisations can:

  • Perform drag-and-drop job scheduling with real-time understanding of the location, status and history of every job. FieldAware’s Scheduler even enables companies to assign jobs to employees and contractors, as well as to filter views by location, engineer(s), crew(s), customer or job status.

  • Use the customisable dashboard and a wide variety of built-in reports to understand the current status of the business, as well as using historical data to improve processes, develop effective marketing campaigns and identify problems before they affect profitability.

  • Field service organisations have all customer information at their fingertips – location, contacts, job history, invoice, assets and more. Information that will help them improve the customer experience and turn them into brand advocates.

Ready to See FieldAware in Action?

Learn more by requesting a free demo.

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