FieldAware’s field service management solution gets the information from a new customer request out to the field in a timely manner.
Our easy-to-use web-based application makes it easy for back office personnel to create a service request from which FieldAware generates a work order. Dispatch then uses Smart Scheduler’s drag-and-drop interface to assign the job to the engineer or location best suited to handle it.
The field engineer receives an alert for the new job via our mobile app that runs on any iOS, Android or Windows smartphone or tablet. Making the transfer of details a one-step process ensures the work order received is the one the customer wanted to send. Field engineers can ensure that they understand the scope of the work to be performed and that they have the tools and equipment on hand to complete the job.
FieldAware’s work order management capabilities help to improve jobs‑per‑day averages, improve cash flow and keep customers happy by removing the inconvenience of repeated calls for the same issue.