Information and Resources for Your Business

Our mission is to not only provide you with field service management, but educational resources as well to help you operate and grow your business.

White Papers & eBooks

Making the Move to Mobility

Read our new eBook ‘Making the move to Mobile: The Digitalisation of Field Service to find out why older technologies are being replaced with made-for-mobile solutions that actually empower and support the very people who can truly impact service quality and performance; the field workers.

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Field Service Management Buyers Guide

Are you or your company looking for a mobile field service management solution? The following guide can help you: -Understand your current business operations (and how they’ll benefit froma mobile field service management solution) -Identify key capabilities that the industry’s best mobile field servicemanagement solutions deliver (and why your business needs them!)

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White Paper: Made for Mobile? It Matters!

We designed FieldAware to leverage today’s cost effective mobile devices and high performance networks to help companies increase revenue, profitability and customer loyalty by helping to improve the skills, efficiency and productivity of its technicians in the field - without losing sight of the importance of scheduling and other back office operations.

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White Paper: Five Ways Field Service Can Help Build Your Brand

When you think about building a brand, field service software isn't often the first thing that comes to mind. However, in today's highly competitive markets, building a solid brand is more important than ever.

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White Paper: Prepare to Mobilize

A recent study by CIO Magazine found that workers using mobile devices increase productivity by an average of 9 hours per week. They also found that 87% of CIO’s cited productivity gains as the reason behind their investments in mobile technology.

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White Paper: No Street Address? No Problem!

Work sites don’t always have street addresses. Oil and gas rigs, pipelines, new construction sites, cell towers and power transmission facilities are usually located well off the beaten path. The only way to pinpoint their location is using their latitude and longitude coordinates.

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White Paper: Field Service's Future Is in the Cloud

Mobile, field service automation offers field service organisations a cost-effective way to generate more revenue (without adding staff), improve the productivity of field personnel and increase customer satisfaction.

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White Paper: The Eight Advantages of Best-of-Breed Applications

Field service organisations can leverage all the benefits of a “best of breed” approach while seamlessly integrating data across the enterprise. This white paper includes nine ways that field service organisations can benefit by choosing cloud-based, made for mobile, “best of breed” applications.

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White Paper: 10 Thoughts On Evaluating a Field Service Automation Solution

The availability, low cost and ubiquity of mobile devices and mobile networks has fostered a revolution in how field service organisations operate. Smartphones and tablets running purpose-built field service automation applications are replacing paper work orders.

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White Paper: Is BYOD (Bring Your Own Device) Part of Your Company's Field Service Automation Plan?

Users’ fascination with their smartphones doesn’t end at home or during their time away from work. They often want to use their personal devices at work – and for work – as well. For field service organisations this presents possible benefits (reduced capital expense, limited use of corporate mobile voice and data plans) and dangers (mixing of personal and corporate data) as well.

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White Paper: Made for Mobile? What to Look for in a Mobile Field Service App

To maximize the business benefits that mobile, smart devices can provide, it’s important for field service organisations to choose mobile apps that leverage all of the capabilities of these powerful devices and their operating systems, yet have a user interface that encourages adoption.

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White Paper: Roll Trucks for Revenue (Only!) Using Field Service Automation

We designed FieldAware to leverage today’s cost effective mobile devices and high performance networks to help companies increase revenue, profitability and customer loyalty by helping to improve the skills, efficiency and productivity of its technicians in the field - without losing sight of the importance of scheduling and other back office operations.

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White Paper: Five Ways Field Service Automation Supports Sustainability and Saves Money Too!

Alternative fuel vehicles and reduced idling times aren’t the only ways that field service organisations can contribute to a company’s sustainability efforts. By implementing a field service automation system, like FieldAware, field service organisations can not only eliminate paper, reduce printer ink cartridge and toner consumption (and waste), cut fuel costs, decrease energy consumption, shrink their carbon footprint, and reduce part packaging but also save money as well.

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White Paper: Safety First in the Field

To help prevent accidents (and avoid OSHA fines), companies must implement comprehensive safety programs. In the day-to-day rush to complete work or when jobs have become too routine, policies, procedures and safety training are often forgotten or ignored. Sound safety policy therefore must include a method to encourage and verify compliance with safety standards.

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Report: The State of Field Services: 2014

Just released from the Technology Service Industry Association (TSIA), The State of Field Services: 2014 details eight key field service capabilities required to deliver maximum profitability and address key energy industry issues.

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