Every customer visit costs money. It’s the job of operations managers to get the highest possible return on this expenditure. They do this by maintaining quality standards, checking safety regulations, monitoring the customer experience and tracking every penny of revenue, all through the activities of field personnel. Without the right tools, this is a stressful responsibility.
FieldAware’s field service management makes this responsibility easier to meet. It gives operations executives the tools to control their system in a single powerful application. Route optimisation streamlines dispatch so more jobs can be serviced each day. Service order and inventory management ensures technicians arrive on site with accurate information and the right parts and equipment to keep first-time fix rates high. This leads to higher customer satisfaction and lays the foundation for higher cross-sells and up-sells from your team.
Know which are the best performing field engineers, with which product lines, and how promotion and external factors influence trends. These insights give operations executives the tools to reduce stress and produce more productive results and a stronger bottom line for the business.
FieldAware is a key tool for operations managers to see field activities clearly, improve revenue and deliver a quality experience to their customers.