Every Minute Counts in Operations

Changing field service from a paper-based to an automated process saves money and resources by tracking the field engineer’s arrival to the minute.  

Operations

Every customer visit costs money. It’s the job of operations managers to get the highest possible return on this expenditure. They do this by maintaining quality standards, checking safety regulations, monitoring the customer experience and tracking every penny of revenue, all through the activities of field personnel. Without the right tools, this is a stressful responsibility.

FieldAware’s field service management makes this responsibility easier to meet. It gives operations executives the tools to control their system in a single powerful application. Route optimisation streamlines dispatch so more jobs can be serviced each day. Service order and inventory management ensures technicians arrive on site with accurate information and the right parts and equipment to keep first-time fix rates high. This leads to higher customer satisfaction and lays the foundation for higher cross-sells and up-sells from your team.

Know which are the best performing field engineers, with which product lines, and how promotion and external factors influence trends. These insights give operations executives the tools to reduce stress and produce more productive results and a stronger bottom line for the business.

FieldAware also:

  • Is easy to adopt in the field, keeping implementation time for the new system to a minimum.
  • Helps to identify gaps in the revenue stream and employee performance.
  • By optimising and automating the process, significantly reduces operational costs.
  • Offers turn-by-turn directions allowing your engineers to arrive safely and on time.
  • Provides BI dashboards to track jobs, work time, delays, employees, revenue and invoices.
  • Delivers ad hoc reporting, enabling you to create the reports you need to meet your goals.

FieldAware is a key tool for operations managers to see field activities clearly, improve revenue and deliver a quality experience to their customers.

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